Shipping & Returns

SHIPPING

  • How much is domestic shipping?

We charge a flat rate of $15 Australia wide for all orders excluding vanity mirrors and tables and certain larger products. Please use our shipping calculator on the cart page once all items are added. This will give you an accurate estimate on shipping costs and transit times.

  • How long does domestic shipping take?

VIC, NSW, SA, QLD, ACT: 1-5 business days

TAS, NT, WA: 5-7 business days

Please note, transit times are indicative only and based on metro areas within states.

    • How much is international shipping?

    International shipping is calculated at checkout and weight dependent. Your parcel will be dispatched the next business day. We offer the following services (please note not all options will appear at the checkout as they depend on location and weight):

      • Standard
      • Express courier

    For estimated transit times, please use the shipping calculator on the cart page once your cart is finalised. Note: The transit times are estimates only and does not include fulfillment (24 hours) or time held in customs at the destination country. Also based on times between metropolitan areas of major cities.

    Please note: All shipments imported into Canada are subject to duties and taxes assessed (or tax assessments) by Canada Border Services Agency (CBSA).

    As an overseas customer, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay for any taxes and duties levied by the country you are shipping to.

    • Do you offer local pickup / click and collect?

    No

    • Where do you ship from?

    All orders are dispatched from Melbourne, Australia

     RETURNS

    • What do I do if my item arrived damaged?

    If the product is damaged, we will happily replace the product for you if it is in stock, otherwise the total amount will be refunded.

    Unfortunately, due to the nature of some of our products, damage may be incurred during transit, even if all packages are packed to sustain rough handling. Please understand that is out of our control how items are handled and we apologise if you receive a damaged product.

      • I've changed my mind! Can I exchange an item or get a refund?

      Yes. We have a 30 day exchange or refund policy. Please bear in mind that the sale of any personalised items, Mirrors or Furniture are final and we cannot refund / exchange items within this collection.

      • Items must be returned in their original condition, including all original tags and the dust bag. Items that have been used, are missing tags or the dust bag, or are otherwise not in their original condition are not eligible for a return or exchange.
      • ÉTOILE does not cover the cost of return shipping unless you have received an incorrect or damaged item.
      • Some of our products are delicate and must be packaged carefully for return transit. Returns that arrive damaged due to insufficient packaging may not be eligible for a refund or exchange.
      • ÉTOILE cannot accept responsibility for returns that are lost or go missing when sent via an untracked shipping service. We recommend using a tracked shipping method.
      • Please allow 5–7 business days from the time your return is received for it to be inspected and processed.
      • If your item arrives damaged, there is no need to return it. Instead, please contact us at support@etoile.com with photos of the damage, and our team will assist you.

        To make a return or exchange items, please click here.

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          For all other enquiries, please e-mail support@etoile.com.